How Do You Survive a 47 Story Fall? You Don't

You’ve seen those guys. They’re the ones who are hanging from the side of a building washing windows. You probably pay them very little mind, unless they have cordoned off the area below you where you usually go down and grab a smoke.

More often than not, you probably look up and wonder how anyone can wake up each morning and hang off buildings like that. I know I do. I am responsible for risk management and insurance for the largest commercial window cleaning company in the United States.

Each day, our company faces the fear that one of our guys will get severely injured. And while you perhaps think of these guys as an inconvenience, they are fathers, mothers, sons, daughters, brothers and sisters.

Window cleaners are much like firefighters and policemen: a fraternity of the few, who know what they do is dangerous yet essential. Window cleaning is not only aesthetic; it also helps to extend the physical life of the building by cleaning off the elements that accumulate on surfaces, especially in urban areas.

As I sit here watching a window cleaner hanging just outside my eleventh floor office window, I am thinking about the window cleaner in New York who fell 47 stories from a swing scaffold and survived. His brother was killed, but somehow, Alcides Moreno lived. It is not exactly clear what happened that day in December, 2007, but after that swing scaffold hit the ground from 500 feet above, Alcides Moreno had survived and his brother Edgar had not, and one thing is absolutely clear: the survival and bright prognosis for recovery for Alcides Moreno is nothing short of a miracle.

Early indications are that it was human error, mechanical failure, structural failure, or a combination of all three. The reports indicate that the Morenos were not hooked up to a safety line, which would have saved them. There were new cables on the scaffold that may or may not have been properly installed. And it’s also possible that the scaffold was not properly anchored to the building.

It is also believed that this suspended scaffold’s design required that the occupant’s safety lines be attached to the scaffold instead of an independent safety line. Most suspended platform protocols call for safety lines to be hooked up to an independent line attached to the building.

Many buildings, especially the older ones, are not properly equipped to safely secure weight off the side of the roof. Oftentimes, window cleaners have to find innovative ways to secure their lines to their chairs or scaffolds to perform the work safely.

Sometimes, these anchor points are not structurally sound enough to hold the weight of the platform and its occupants.

What most people don’t know is that most buildings can be retrofitted with anchors that protect the structural integrity of the building while safely allowing work in areas that can only be accessed from above. Many property owners look at retrofitting as cost-prohibitive, but insurance cost savings over a relatively short period of time will more than cover the costs of anchor installation.

In 2004, I attended a safety training session for our company in Atlanta. Each crew not only practices safety techniques, but also trains on rescue scenarios. If something goes wrong 20, 30, or 40 stories up, crew members can only rely on each other, and these guys are the best.

When I joined this company, I had consistently stated that I would like to try a drop. But when the day came, even two stories seemed awfully high, so I decided not to ask to rappel down the side of the building.

One of the managers called my bluff. So I climbed up a very long ladder to the top of the two-story warehouse, and started to have second thoughts:

I’m an office guy. I don’t need to do this…

Then I looked down at the ladder and decided it would be a lot less stressful to go down by rope than to go back down that ladder.

So I went down by rope. I would prefer never to have to do that again. I probably will, though, because from 30 minutes of preparation, and the three to five minutes it took to slide down two stories, I came away with an incredible degree of respect and admiration for the people who do this every day, from heights much higher than I experienced.

They put their lives on the line for the noblest of causes – supporting their families. So, if their work interrupts your smoke break, remember this: if everyone does his or her job right, your smoking is a much riskier activity than window cleaning. While the survival of Alcides Moreno is a miracle, the death of Edgar Moreno is a reality that all window cleaners live with every day.

So, if you are a window cleaner, be careful out there. If you are a commercial property owner or manager, check to make sure your building is safe to work on.

Someone’s life might depend upon it.

Quinley Calls Vassar Book 'Top Risk Management Book of the Year'

The Envelope, please … the Top Risk Management Book of the Year …

By Kevin M. Quinley CPCU, ARM AIC, AIM, ARe

"Olly olly oxen free! Come out, come out, wherever you are!"
Reviewed by Kevin Quinley

Hide! Here Comes the Insurance Guy by Rick Vassar, iUniverse, 2006, 196 pp., $17.95

Somebody once said that a New York accent was the most effective form of birth control known to man. Others might nominate as an effective contraceptive any tendency to talk about insurance… or risk management, for that matter.

Author, risk manager and consultant Rick Vassar has penned an illuminating primer on insurance and risk management in his book, "Hide! Here Comes the Insurance Guy." The title is a take-off on the notion that, for most people, meeting with an insurance person or discussing coverage is as much fun as a root canal or proctological exam. The author – a CPCU and an ARM -- lives a dual existence. By day, he is a mild-mannered risk manager for a company in the Washington D.C. area. In his spare time, he writes and consults on risk management topics (check out http://www.vassargroup.com ). Vassar tries (successfully) to cushion the blow and counter the stereotype by presenting insurance and risk management principles in a straightforward way that can profit any business professional.

Part of his theme is that most companies have risks that are overseen by someone whose title is not "Risk Manager." Most companies do not have risk managers; you need to have a pretty big insurance budget to justify that as a full-time position. No company vies to be paying so much in insurance premium that they spotlight the problem by having a full-time individual to tend to it. Nevertheless, all companies have risks and need to manage it. For these risk managers without title or formal portfolio, Vassar's book – perhaps the best risk management book of the year even without that phrase in the title -- is an indispensable primer and guide. Reading and heeding his advice will save businesses much money, frustration and Excedrin-consumption.

Vassar divides his book into three main sections. Part I discusses business strategies to even the playing field between policyholders and insurance companies. Part II walks through the major basic forms of insurance coverage for most any business. Part III rounds out with a useful; glossary and index.

Vassar's target audience is likely not the Fortune 500 or Fortune 1000 risk pro who attends the annual RIMS Conference. There is no highfalutin discussion of enterprise risk management or views from 50,000 feet above ground level. If you are seeking information on Sarbanes-Oxley compliance or the risk management implications of global warming, look elsewhere. The storefront risk manager, though, will find a wellspring of effective tips and tricks between these covers.

Vassar's focus is practical and hands-on, leavened with a self-deprecating sense of humor. Did I say "humor"? Yes, though few comedy clubs are likely to feature an Open Mike night for insurance reps, Vassar takes the human antipathy toward insurance and turns it into a source of mirth and amusement. (Some end-of-chapter checklists would have been a nice addition to the text, but this is a minor quibble.)

So run -- but don't hide - and get your copy of "Hide! Here Comes the Insurance Guy." Get out from under the desk. Leave the closet and face your fears. Insurance and risk management may not be fun (though they are occasionally funny), but Rick Vassar has come as close to anyone in blending sharp wit with moneysaving risk management insights.

Kevin Quinley CPCU ARM is the author of over 500 published articles and nine books. His articles have appeared in publications including Business Insurance, The National Underwriter, Risk Management, Occupational Safety & Health, Best's Review, CPCU Journal, Insurance Settlement Journal, The Risk Report and For the Defense. He is the author of Time Management for Claim Professionals, Claim Management, The Quality Plan, Litigation Management and Winning Strategies for Negotiating Claims and Managing Product Liability Risks. His seventh book, Bulletproofing Your Medical Practice: Risk Management Strategies that Work, was published in October of 2000. His eighth book, Well-Adjusted: 185 Career Tips for Adjuster Success was published in mid-2001. The ninth book – coauthored with Don Schmidt -- Business at Risk: Risk Managing the Terrorist Threat was published in 2002.

Use The Holiday Season to Elevate your "Claims Game"!

Reprinted with permission from The Claims Coach Blog December 10, 2007

Use The Holiday Season to Elevate your "Claims Game"!

by Kevin M. Quinley CPCU, ARM AIC, AIM, ARE
Kevin has written over nene books and over 500 articles on various subjects including claims management, risk management and the insurance industry. He is known throughout the insurance industry as an expert in claims analysis and administration.


Christmas time is one time of year when I’m glad to be a claims person and not an underwriter. With so many insurance renewal dates at 12/31 or 1/1 on the calendar, the underwriters are at peak workload at this time of year, scrambling to address new and renewal business. Underwriters are besieged by the need for insurance quotes or brokers who want to cut deals. In fact, it is downright hard for underwriters to take much time off during the holiday season.

Not so for the claim folks...

If anything, our volume drops this time of year. There are likely many reasons for this. One may relate to the fact that we only handle product liability claims. If we were dealing with personal lines losses – autos or homeowners for example – December might be a busier time. In the world our claims department occupies, though – commercial liability – the folks at insured companies who report claims are often out on vacation themselves. Attorneys who generate much of the paper and activity on litigated cases are in a wind-down mode. Judges do not seem too keen to schedule mediations or trials during the Christmas season, though I have been in a couple of nail-biters during yuletide, worried that the jury was going to turn into a gaggle of twelve Santa Clauses.

For some claim departments, the holiday season marks a ramp-down of the pace of business. Less incoming mail arrives. The phone is quieter. Fewer emails and faxes intrude. (Your mileage may vary, again either due to the types of insurance you write or if you work for a TPA that gets overflow assignments.)

This can be an excellent time for the claim staff to invest time in activities that will boost their productivity and get them off to a running start the next year. For example:
• Purging old materials (both hard copy and files on hard drives) that are no longer needed
• Organizing one’s desk, drawers and reference material
• Writing out professional goals for the next year and embedding ticklers or reminders on the calendar to revisit progress on these periodically through the year
• Networking with other professionals that you had a hard time finding time for earlier in the year

Use any “lull” presented at the end of year to catch your breath, gather yourself, get organized and get focused on what you want to accomplish as a claim professional in 2008!

The Claims Coach may slide down the chimney and appear again before the end of the year but, in any event, he wishes all a happy and fun holiday season!!

FOR SMALL BUSINESSES, IMPLEMENTING RISK MANAGEMENT SYSTEMS IS WORTH THE COST

BY MATTHEW BRODSKY

Reprinted from GO! Magazine - Inflight Magazine of Air Tran Airways, November 2007

Risk management is a hot topic with the nation’s biggest companies. Its practitioners are prime-time players on the ladder, reporting to CEOs and boards. Listen up, small businesses: You could stand to emulate the big boys and implement a risk management system of your own.

According to Rick Vassar, risk consultant and author of Hide Here Comes the Insurance Guy, a risk manager’s work permeates all levels of the organization. Put simply, risk management is knowing what obstacles could derail your business goals, and planning ways to avoid, minimize or just plain survive them. It’s as important for small companies as big ones, says Joy Gänder, owner of an eponymous consulting firm—yet small businesses often don’t give the practice the attention it deserves...

Instead, small businesses tend to relegate the task down into their organization, Gänder says. Or the very top person—the owner—gets stuck with it. The reason? They simply see risk management as insurance, a boring, confusing commodity that’s not worth the cost. “The average business owner can’t stand dealing with property/casualty insurance,” Gänder says.

Keith Pizer, co-owner of a New Jersey-based graphic design firm named 1 Trick Pony, got stuck with the job of buying insurance. He laughs about it now. “You don’t realize how many people you know in insurance until you need it,” he says.

Pizer’s broker helped him to get coverage that matches that of other companies of his size and in his industry. Gänder recommends this sort of comparison shopping for her clients.

She also can take it one step further by factoring in an owner’s risk appetite and balance sheet. If a client has good cash flow and can stomach having more on the line, Gänder might recommend raising deductibles for, say, auto coverage from $100 to $1,000. This increase means a decrease in premium.

But risk management is about more than just insurance. “Risk management is an ongoing process… and it involves a lot of common sense,” Gänder says.

Risk control is all about identifying dangers— called “exposures” in industry parlance—that can threaten business success. Th ink floods, tornadoes, fires. Think lawsuits from disgruntled clients or employees. Think employee injuries. You know your business. What can get in its way?

Figure out ways to eliminate, mitigate and/or finance these exposures. Then implement. Insurance is just one way. Risk control is another. Have a disaster preparedness plan. Review your employee handbook. Back up your servers off -site.

This all might sound complicated and costly, but it’s not. “The biggest misconception is that a risk management program is too expensive,” Vassar says.

Perry Ballard, proprietor of Ballard Safety Consulting, came to his risk-control methods, such as contract disclaimers, in part through his peers and from learning from others’ mistakes. He hasn’t had a disastrous lawsuit or other claim to date. Ballard also got advise from Vassar on how to set up his liability insurance. “You need someone to come in from the outside and look at your exposure,” Ballard says.

Of course, small companies might not be up for hiring a risk consultant. They can trust in their agents to steer them right, or tap into the wealth of risk resources on the internet, including the National Association of Insurance Commissioners, FEMA, the Insurance Information Institute and the Small Business Association.

In the end, all successful small companies get to the point where they have to do something about risk. “As they grow, most small businesses realize that they need to manage their insurance program,”

Vassar says. “Those who make that commitment continue to grow; those who don’t usually remain small or don’t survive at all.”

RISK MANAGEMENT PRACTICES TO REMEMBER

• Take it seriously. Hand the responsibility to an important go-getter. “It’s helpful to elevate risk management and give it more visibility,” consultant Joy Gänder says.

• Know your insurance policy. Compare yours with similar companies. Ensure your coverage is based on replacement costs for damaged items, not book values. Consider coverage for exposures particular to you—i.e. flood coverage near the coast or business interruption for lost income.

• Let your insurer know you. Perry Ballard, a West Virginia business owner, says he shares all his loss-control techniques with insurers. They like that.

• Claims happen, and when they do, deal with them. Consultant Rick Vassar says companies fail to report claims on time or give insurers enough information, which increases insurers’ costs—and they don’t like that.

This entry was posted on Thursday, November 1st, 2007 at 6:00 pm and is filed under Business. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

Blog Praises Hide Here Comes the Insurance Guy!

Posted on August 30, 2007

Blogcritics.org reviewer MaryAnna Clemons gave high marks to Rick Vassar's Hide! Here Comes the Insurance Guy "I would not be surprised to find this book as required reading in future business courses in colleges throughout the U.S...I tend to shy away from self-published work - I'm glad I did not in this case...Hide! Here Comes The Insurance Guy: A Practical Guide to Understanding Business Insurance and Risk Management

By Rick Vassar CPCU ARM

This valuable and practical resource will help risk managers and businesses alike improve and control insurance costs, potentially saving your company millions of dollars.

Bulk Discounts Now Available - Quick Turnaround...contact us @ info@vassargroup.com

Hide Here Comes the Insurance Guy "is a job well done"

"Part two of the book is worth the cover price alone..."

by MaryAnna Clemons

Rick Vassar has found a niche subject (business risk insurance) that was lacking in coverage, so he wrote the book on it. And he did a great job doing it. The book, Hide, Here Comes the Insurance Guy; A Practical Guide to Understanding Business Insurance and Risk Management, is a job well done...

We all have to buy insurance for our cars, our homes, even our lives. But business insurance is a totally different animal. If you run a business, you have to have insurance. It's that simple.

Rick spells out what that insurance is, why you need it and why you'll be sorry if you don't have it. He has demystified more than a few insurance terms, opened up the world of risk (and the risk is all yours without insurance) and given compelling case scenarios to show what can happen without insurance.

If I had to pick on something to critique, I'd say that some of his headlines don't seem to match his later words, for example "Why people hate insurance" is the headline and then the anecdote that follows is about algebra. I would argue that people hate insurance because they pay and pay and pay and pay, and then finally, they submit a claim and they get hassled and hassled and hassled, until they finally settle for less than they should be getting from an insurance company. To me, that's why people hate insurance.

I think, though, that Rick was tying Algebra — the subject everyone thinks they'll never need --- into insurance, because at some point in life you'll need both. That is a pretty picky critique on my part, because nothing is perfect.

Back to the good stuff, I really like the way Rick has broken it down for you on the ins and outs of the insurance game. For one, he tells you to get more than one quote - at first that seems like common sense, but when was the last time you got a quote?

I had to think about it and for my car insurance, it's been at least four years. How would I know if I'm getting the best rate if I haven't bothered to shop around in four years? Nice reminder to me.

The same applies for business insurance and going through a broker. The broker is in business for himself or his company, not you. You are the payee and if you aren't paying, they don't make money, which is just part of the reason your insurance rates tend to go up every year, instead of down.

The book breaks down the claims process, defines your risk criteria, gives you the difference between self-insurance and no-insurance (personal alternative risk financing), brokers, lawyers and more.
When you are done reading this book you are going to understand:
The language of insurance
The insurance players who want your money
How to develop a sound insurance strategy
How to invest your time and efforts regarding insurance
And whether you are properly insured or not

Part two of the book is worth the cover price alone: Insurance 101. In this section Rick breaks down the different insurance policies, from cars to homes to worker's compensation: what is covered, what isn't, what you can expect from your insurance, time periods, and more.

Worker's Compensation 101: worker's compensation is mandatory in all states, but Rick explains that small businesses, based on the number of employees, can file for exemptions. He then goes on to explain why you may not want to do that. After all, even if you have two employees, if both of those employees get hurt, you aren't covered (let the lawsuits begin). Even if you think that your cousin Fred would never sue you, or that he won't get hurt because he's super-athletic, think again. Accidents (and fraud) do happen, even with friends and family.

Rick's enduring message through the whole book (174 pages, including Index) is to protect yourself and your business with insurance, while protecting your pocketbook from the insurance man. It's a great book and I'm glad I have it on my business reference shelf.

Since the book is published by iUniverse, I'll take moment to point out that it's very well edited. The book has a great binding that I've been bending, pulling and adjusting on and it's stuck together wonderfully. I would not be surprised to find this book as required reading in future business courses in colleges throughout the U.S. and for new insurance agents to give to their clients (smart marketing in action: educate the customer). The layout is professional and easy on the eyes.

As an avid book reader and buyer, I tend to shy away from self-published work - I'm glad I did not in this case. It's a well done book that hands you information to make your life easier.

http://blogcritics.org/archives/2007/08/22/185635.php


MaryAnna Clemons is a freelance journalist based out of Colorado Springs, Colo., with three children, five horses, five cats, five dogs and one husband. Writing about removing chemicals from our daily lives, the dangers of aspartame and vaccines, as well as book reviews, she is continually trying to cram as much writing into her day as she can. More information can be found @ www.maryannaclemons.com.